ISO, ITIL AND COBIT STANDARDS AND STANDARDS:

 

ISO	COBIT	ITIL
(International Standard Organization) They are international norms and standards designed for the development of products and services that companies must use for better efficiency and economic profitability. Among the most standards featured are:  -quality (ISO 9000), Safety and Health (ISO 22000), Risk Management (ISO 31000), R&D&I (ISO 16000), Social Responsibility (ISO 26000), etc. -Special compendium for information technologies (IT), corresponding to the international standard ISO 20000.  Roughly speaking; compiles processes focused on the effective management of IT services for internal and external customers. The ISO 20000 standards are deployed in two documents: -ISO 20000-1: It covers mandatory requirements to provide IT services. It pursues the provision of effective service management for companies and their customers. -ISO 20000-2: It details the set of practices for the management of services related to the first document.	They are a set of tools and practices aimed at ensuring the control and monitoring of governance of Information Systems in the long term through audits. Framing the entire information process of the company, compiling and organizing the information from its creation to its final disposition. -Provides "healthy practices" through a Frame of Reference of domains, processes and activities.  It presents activities in a manageable and logical structure. Link business goals to IT goals. -Focuses on business needs and legal requirements. Aligning IT and business practices. -Providing metrics and maturity models to measure your achievements. Aligned with control and auditing standards. -Improves incident and request management through the focus on support capabilities. It provides tools to the person in charge of the processes that facilitate the fulfillment of this task. -Look for how to make the best use of technologies for the company to achieve its objectives. It guarantees the effectiveness and efficiency of the technological systems in action.	The acronym ITIL stands for Information Technology Infrastructure Library, which we translate literally as Information Technology Infrastructure Library. ITIL is a good practice guide for the management of information technology (IT) services. The ITIL guide has been developed to cover all IT infrastructure, development and operations and manage it towards improving the quality of service. All processes have the following characteristics: -They have some inputs, some outputs and some specific results. They are initiated in response to an event. They are measurable. -They have a receiver of the result of the process. -A role is a set of responsibilities, activities and authorizations assigned to a person or a team.  IN ITIL, a series of roles are defined for each process in order to ensure that all the necessary tasks are performed within the process. A person can have multiple roles assigned to them. Measure to be able to manage: -You can't manage what you can't control. You can't control what you can't measure. -You can't measure what you can't define.

ISO

ADVANTAGES	DISADVANTAGES
It works for SMEs. Better for production processes and distribution of products. Focused on organizational processes and competitive procedures. Achieve short-term improvements and visible results. Reduces costs as a result of conscious consumption of raw materials. Increases productivity and quality. Improves the adaptation of processes to technological advances Eliminates redundancies.	There is a risk of eliminating the prospect of interdependencies between departments. It demands a process of change for the entire organization. It offers more resistance to change in conservative or family-type companies. It requires a significant investment of time/money.

COBIT

ADVANTAGES	DISADVANTAGES
Ideal for all types of company, PRYME or large company. Expands the knowledge base to all productive sectors of the industry Document-centric It improves the criteria for making informed decisions to interferences. Defines IT strategic plans based on the network architecture, information, and associated equipment. Ensures continuous service Help with the audit process	It is limited to particular issues, and must be adopted separately (management, safety, quality, development, continuity, etc.). It takes a reasonable amount of time to adopt them. It pronounces the chasm between management and operations.

ITIL

ADVANTAGES

DISADVANTAGES

It connects IT to the business with security, accuracy, speed and availability of service delivery. Focused on business processes.  Easier to adapt by being flexible.   Improve communication between end users, customers and employees of your corporation. Increases the reliability of IT service delivery. It promotes productivity, efficiency and effectiveness with a positive impact on the company's financial resources. It is used as a practical guide for the best use of Continuous Service Improvement (CSI) for the adoption and adaptation of ITIL in each company.

It demands time and effort to achieve its complete absorption into the organizational culture. It can encourage bureaucracy and hinder adoption the objectives are not clear They have a certain obscurity regarding the results indicators and control of performance  It requires real commitment from all employees and levels of the organization.